Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused and in the same condition that you received it, with any original tags attached and in its original packaging.

To start a return, please contact us at RTEMLLC15@GMAIL.COM. If your return is accepted, we will provide you with return instructions, including where to send your package.

Items sent back to us without first requesting a return will not be accepted.

Except in cases where the item is defective, damaged, or incorrect due to an error on our part, customers are responsible for all shipping costs associated with returns and exchanges.

For returns that are not due to a defective, damaged, or incorrect item, customers are responsible for arranging and paying for return shipping. RTEM does not provide a prepaid return shipping label for these returns.

You can always contact us with any return questions at RTEMLLC15@GMAIL.COM.

Damages, Defects, and Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. 

The eligibility requirements for ordinary returns described above, including the requirement that an item be unused and in its original condition and packaging, do not apply to valid claims involving defective, damaged, or incorrect items.

If the return or exchange is required because the item is defective, damaged, or incorrect due to an error on our part, RTEM will cover the shipping costs associated with the return or exchange.

We may request photographs or other information reasonably necessary to evaluate the issue before providing return or replacement instructions.

Exceptions / Non-Returnable Items

Items that have been used, damaged after delivery, or are not returned in their original condition may not be eligible for return.

Gift cards and items specifically marked as “Final Sale” at the time of purchase are non-returnable, except where required by applicable law or where an item is defective, damaged, or incorrect due to an error on our part. Regular promotional or discounted items are not considered Final Sale unless they are specifically identified as such.

Please contact us if you have questions or concerns about whether a particular item is eligible for return.

Exchanges

If you would like a different item, please contact us within the 14-day return period.

Except where the exchange is required because an item is defective, damaged, or incorrect due to an error on our part, customers are responsible for all shipping costs associated with the exchange.

The fastest way to ensure you receive the item you want may be to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

Return shipping costs paid by the customer are non-refundable.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at RTEMLLC15@GMAIL.COM.